Complementary IT Support
Complementary IT Support including 1st, 2nd and 3rd line support, rapid IT assistance, cover for out of hours and project support.
Complementary IT Support
Complementary IT Support, Made Easy
We realise that every business is unique and that not all businesses will be suited to all-inclusive Managed IT Support plans. This is why we offer complementary support options that align with your specific objectives.
Has your workforce reached maximum capacity? Or maybe your unique set up requires a specialised solution?
If your business needs that extra boost or technical enhancement, we’ll integrate a tailor-made solution that works seamlessly alongside your existing infrastructure.
HOW WE CAN HELP
Complementary IT Support for IT Teams
Are you tired of the hassle and expense of maintaining an in-house help desk? We get it. It’s a constant battle to keep up with the demands of providing efficient and comprehensive support, not to mention the headaches that come with staff absences and turnover. That’s why outsourcing your IT support, even on a complementary basis just makes sense.
Here are just a few areas where we can lend a hand.
- Ad-hoc extension.
Dealing with high fluctuations of support tickets can keep your internal IT team off balance. Our ad-hoc extension services lessens the stress of uncertainly by providing extra support when things get too hectic.
- Out of hours cover.
In today’s flexible working world, you may have staff working at different times, such as shift workers, early starters or evening workers. But instead of having the headache and costs associated with employing more staff, our out of hours cover will provide assistance whenever your team need it.
- Project booster.
Projects can be time consuming, complicated and often take a lot of planning. Whether it’s a major upgrade, relocation, or restructuring, we can provide additional expertise and resources to help you reach your goal.
- Rapid assistance.
Delays in fixing business-critical failures, such as severs going down, can quickly lead to lost working hours and heightened stress. With our rapid assistance service, you’ll have peace of mind knowing a team of experienced engineers will be on the case straight away. We’ll also ensure your workforce are up to date at all times to avoid confusion and allow for better planning.
We’ll integrate a tailor-made solution that works seamlessly alongside your existing infrastructure. We're an extension of your team.
IT Support lines, simply explained.
- 1st/2nd line IT Support.
- 3rd line escalation services.
CASE STUDIES
Our Success Stories
We’re a trusted, strategic technology partner to hundreds of customers across a diverse range of sectors and sized businesses, from local SMEs to worldwide companies – achieving over a 90% retention rate.
Discover how we’ve helped them succeed.
FREE IT AUDIT
Arrange Your Free IT Audit
Want to discover if your systems are operating efficiently, your assets are safely protected and your IT is contributing to your business objectives?
Arrange a free, no obligation IT audit today.
Partner With Us
Why You Should Partner With Us
- Helps your team to return to their core duties.
- Access to thought leaders with innovative solutions.
- 'People before technology’ mindset.
Our ‘people before technology’ mindset and commitment to long term partnerships ensure our support doesn’t just stop after the onboarding process.
Interested in our Complementary IT Support services? Get in touch with our expert team today, or call 0330 056 2233.
OUR PARTNERSHIPS
We Partner With Only The Best
We take a lot of care over the suppliers we work with because we know our clients rely on us as their trusted and impartial technology advisor.
More Ways We Can Help
Need More Support?
Our flexible approach doesn’t just end with our Complementary IT Support. We adapt all our services to meet your requirements and act as your single-source solution for every ad-hoc need.
Discover more about our Cyber Security and IT Project Delivery services.