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Managed IT Support

Managed IT Support

Managed IT, often referred to as outsourcing, is business critical technology (either on-site or hosted/cloud based) looked after by a third party.

Our Managed IT package is our most popular package and is a comprehensive, service level agreement (SLA) supported alternative to having your own IT department. Managed IT Support provides unlimited support, remote and on-site, with 24/7 monitoring and on-demand consultancy. Your business also benefits from our technical experience to save on hardware, software and staffing costs. You enjoy our expertise, and economies of scale, enabling you to move some capital expenditure to ongoing operational costs.

Even though the focus is on the technology, our first step is to still understand the objectives of your business. We’ll use our close relationships with the leading manufacturers and developers, and our commitment to industry leading First Contact Resolution (FCR) to ensure that your needs are met.

Outstanding service that makes your IT systems the priority

The benefits

Unlimited support

Our Managed IT Support package includes unlimited remote support, monitoring, on-site and technical advice

No hidden costs

Fixed price monthly charge, helping your business budget better - regardless of how much support time is required

Minimal disruption

We don't hide behind a 'time-to-respond' clause. Critical business issues resolved in fastest possible time

Expertise

All the technical expertise and advice to help businesses maintain IT systems and infrastructure in a cost-effective manner

24/7 365 days a year

Our managed IT support package includes 24/7 monitoring of your systems, helping us see a problem before it happens

Simple and secure

We keep things up to date with software patches, fixes, anti-virus and threat management

Found the perfect package for your business? Get in touch today!

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KEY FEATURES

  • Unlimited remote and on-site support – including telephone, email, servers, PCs and networks, remote and on-site
  • Real time monitoring – 24/7, 365 days a year
  • Preventative maintenance – we keep things up to date and secure
  • Self-service client portal – accessed via our website
  • Discounted rates – benefit from a reduction on other services from Aztek
  • On-demand consultancy – technical reports and advice
  • No hidden costs – our monthly charge keeps things straightforward

Still not sure? Speak to our expert team today!

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