1st Line Support
3rd Line Support
Whether you’re a small, medium or enterprise sized business, running a helpdesk takes a lot of resources. What’s more, running a helpdesk that operates seamlessly over staff breaks, holiday periods and sickness absence add to the operating costs. Providing IT helpdesk support to end users or customers can become a cross to bear that your IT manager would be better off without.
We offer a range of 24/7/365 help desk options, from a fully outsourced operation to individual aspects, such as overspill services, 1st line support call management and troubleshooting, or an expert 3rd line escalation resource for your own IT support team. We can integrate with your IT team so your end-users need never know that support is outsourced.
Fixed price monthly charge, helping your business budget better - regardless of how much support time is required
Experienced and fully qualified front line support technicians - enabling us to get to fixing the problem straight away
We are there for you as often as you need us - no limits on the amount of remote support available
All the technical expertise required to help SME's maintain and troubleshoot email, server and networking systems
Our remote IT support package includes 24/7 monitoring of your systems, helping us see a problem before it happens
We keep things up to date with software patches, fixes, anti-virus and threat management
