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Outsourced Helpdesk

OUTSOURCED HELPDESK

Whether you’re a small, medium or enterprise sized business, running a helpdesk takes a lot of resources. What’s more, running a helpdesk that operates seamlessly over staff breaks, holiday periods and sickness absence add to the operating costs. Providing IT helpdesk support to end users or customers can become a cross to bear that your IT manager would be better off without.

We offer a range of 24/7/365 help desk options, from a fully outsourced operation to individual aspects, such as overspill services, 1st line support call management and troubleshooting, or an expert 3rd line escalation resource for your own IT support team. We can integrate with your IT team so your end-users need never know that support is outsourced.

1st Line Support

3rd Line Support

Our workforce – as an extension of yours!

HELPDESK FEATURES

Fixed costs

Fixed price monthly charge, helping your business budget better - regardless of how much support time is required

Fast fix

Experienced and fully qualified front line support technicians - enabling us to get to fixing the problem straight away

No limits

We are there for you as often as you need us - no limits on the amount of remote support available

Expertise

All the technical expertise required to help SME's maintain and troubleshoot email, server and networking systems

24/7 365 days a year

Our remote IT support package includes 24/7 monitoring of your systems, helping us see a problem before it happens

Simple and secure

We keep things up to date with software patches, fixes, anti-virus and threat management

Found the perfect package for your business? Get in touch today!

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WHY OUTSOURCE YOUR HELPDESK

  • Efficiencies – anytime you have an issue with your IT you can be assured it’ll be dealt with quickly, efficiently and with transparency
  • Instant expertise – quick resolutions through the expertise and experience of our technical team
  • Specialist on hand resources – through economies of scale we can offer technical resources at a fraction of training your own staff
  • Cost savings – our cost model is based on transparent pricing and monthly payments, helping your business plan and budget more effectively
  • Free up resources – if you have your own IT resource, outsourcing your helpdesk can free them up to focus on more strategic IT projects

Speak to one our team and find out more about our outsourced helpdesk service

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