Cost Effective Remote IT Support
If your only require the odd onsite visit and keep a keen eye on costs and budgeting, this could be the perfect package for your business.
Our Remote Support package gives you unlimited remote support covering computers, servers and your network. You can contact our team via telephone, email or ticket. Our service desk technicians utilise leading edge remote-access technology and in most cases are able to rectify your problems without a call out.
If you do need an onsite visit you'll enjoy discounted contract rates, to save you money.
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Our Remote Support packages includes:
| IT Services | Cloud Services | Telephony Services |
|---|---|---|
| Unlimited* IT Support by Telephone & Email | Power Monitoring | Phone System Uptime Monitor |
| 15 Minute Response Time & 4 Hour Target to Resolve | Networking Monitoring | SIP & Line Provider Account Management |
| PC & Mac Support | 60 Minute Hardware SLA | Provisoining of New Lines & DDI's |
| Full hardware and software monitoring | Managed Provisioning | Extention Creation & Mangagment |
| Network Monitoring & Optimisation | Operating System Management | Analytics Monthly Reporting |
| UK Based Helpdesk | Application Management | Call flows Management |
| Preferential rates for project work | Secruity Patching | IVR Creation |
Our Onsite Service Charges:
| Service Type | Hourly Charge |
|---|---|
| Onsite Computer, Server & Network Support | £50.00 excluding VAT Per Hour |
