3CX Phone System integrates powerful clients for Mac and Windows, allowing you to easily manage your phone calls, whether in the office using CTI and your desk phone, or on the road using the inbuilt softphone. Unlike other PBXs, no additional license fees are charged – and because 3CXPhone is fully integrated it’s easy to deploy and manage for the administrator, and easy to use for the employees.
3CX Phone System includes a CTI mode that allows you to control your deskphone with a few mouse clicks rather than having to learn a cumbersome cryptic interface. Launch calls on your deskphone without typing the number or transfer a call with a few mouse clicks.
3CX Phone System includes an inbuilt softphone for Windows and Mac that allows you to make and receive calls via the office phone system from your computer, even whilst out of the office. Using a headset you can even use 3CXPhone as a full deskphone replacement.
With 3CXPhone it’s ever so easy to set-up a conference call. You simply add conference recipients (internal & external) and schedule a conference call all with a few mouse clicks and via an easy to use interface.
Launch calls directly from your CRM package. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Accurate call journalling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent activities.