Aztek are committed to ensuring that any personal data supplied by you is collected and held securely and processed lawfully.
Aztek Holdings Limited
The Chapel (Offices)
Chapel Road, Tuckingmill
Personal Information is any personally identifiable information, such as your email address, name, home or business address, telephone number, bank details or online identifier, which can directly or indirectly identify you. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation, commonly referred to as ‘GDPR’.
When you interact with us via our website www.aztek.co.uk, live chat, telephone, email, social media or our client portal, we may ask you for the following information:
How and when do we collect your Personal Information?
We may collect your Personal Information when you request services from us (or otherwise contact us from time to time) by:
Why do we collect your Personal Information?
We collect and use your Personal Information because it is necessary to obtain certain details including Personal Information from you in providing you with services you have requested, and it is in our legitimate interests while operating our business, including:
However, we will only collect, use and handle your Personal Information when:
We undertake processing of your Personal Information on the legal basis that it is necessary to perform the contract with you and to provide the services we have agreed to provide you. Where we have not entered into a contract with you, we may also carry out this processing because in that pre-contractual stage where we consider it is necessary in our legitimate business interests to deal with requests, enquiries, or comments you have made to us.
Pre-contract processing – We collect your Personal Information which you provide to us when applying for a service with us to comply with our legal obligations and to carry our fraud checks. We may also process your Personal Information for this purpose where we consider it necessary for the performance of the contract with you, or otherwise with your consent.
Enhancing your experience and our business – We may use your Personal Information to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We may also share limited Personal Information with social media platforms to provide you with tailored services relevant to the services you have requested or received
Other lawfully permitted processing – We may also use any Personal Information that you provide to us. For example, to other companies within Aztek or to other organisations required to provide you with the requested service. If you choose not to provide Personal Information requested by us, we may not be able to provide you with the services and/or information you have requested or otherwise fulfil the purpose(s) for which we have asked for the Personal Information.
Marketing – Where legally permitted to do so where you have provided us with your contact details and have agreed to be contacted for marketing purposes, we may contact you by telephone or by post for marketing purposes relating to our services, our website, and/or to research opinion on proposed business developments.
Marketing Opt-Out – You are entitled to opt out from receipt of marketing communications at any time, and free of charge by using the unsubscribe option that we include in any marketing email or other marketing material received from us.
Some services that we provide require the involvement of carefully selected third parties. We have taken steps to ensure that Personal Information is adequately protected. The third parties involved may include domain registries, business partners, suppliers, sub-contractors, advertisers and search engine providers.
Where we employ third party companies or individuals to process Personal Information provided by us on our behalf for business functions, including (without limitation) IT Support from our partners, hosting of data on cloud platforms, legal, accounting, consulting and other professional service providers, and providers of other services related to our business.
Portions of our services may be provided by organisations with which we have a contractual relationship, including subcontractors, and, accordingly, your Personal Information may be disclosed to them. We only provide these organisations with the information that they need to be able to perform their services and have an agreement in place that restrict how they can process Personal Information.
Sharing within Aztek and to Service Providers
International Transfers of your Personal Information
We may share or store your Personal Information with our third-party service providers based outside the European Economic Area (“EEA”) who we engage to help us, and amongst other things, fulfil your order, process your details and execute support services. We only transfer your Personal Information outside of the EEA:
Sharing with other third parties
We may also provide your information to other third parties such as regulators and law enforcement agencies, where we are required by law to do so, where necessary for the purposes of preventing and detecting fraud, other criminal offences and/or to ensure network and information security.
We employ appropriate security measures to protect your Personal Information and guard against access by unauthorised persons. Information storage is on our secure servers, located in UK data centres that are guarded and monitor on a 24/7/365 basis.
Any payment transactions will be encrypted using SSL technology and comply with our PCI compliance obligations. Where we have given you (or where you have chosen) a password which enables you to access the client portal or other areas of our site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. As such we cannot guarantee the security of your information when it is transmitted to our website or from third party websites. We utilise strict procedures and security features to prevent unauthorised access, however transmission is entirely at your own risk.
You may withdraw your consent to receiving marketing at any time by emailing [email protected]. It is important to us that you are in control of your own information. As a result, we offer the following controls:
Please contact [email protected] and we will be happy to assist you and provide you with all rights to which you are entitled in relation to your Personal Information under applicable data protection law.
If you are unhappy with the way that we have handled your Personal Information, you can make a complaint to the Information Commissioners Office (ICO) which is the UK authority responsible for data protection. Contact details are available here, or alternatively please ask us on [email protected].
This policy was last updated in May 2018.
Aztek Holdings Limited
The Chapel (Offices)
Chapel Lane, Tuckingmill
When communicating with us please ensure that your query is clear, particularly if it is a request for Personal Information we hold about you.