Aztek are committed to ensuring that any personal data supplied by you is collected and held securely and processed lawfully.
The purpose of this Privacy Policy is to tell you what information Aztek Holdings Ltd (‘Aztek’) collects from you, how and when it may be collected and what we do with it.
For the purpose of this Privacy Policy, ‘we’ and ‘us’ refers to Aztek Holdings Ltd, a company registered in England and Wales under company number 09507005, whose registered address is:
Aztek Holdings Limited
The Chapel (Offices)
Chapel Road, Tuckingmill
Cornwall
TR14 8QX
Personal Information is any personally identifiable information, such as your email address, name, home or business address, telephone number, bank details or online identifier, which can directly or indirectly identify you. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation, commonly referred to as ‘GDPR’.
When you interact with us via our website www.aztek.co.uk, live chat, telephone, email, social media or our client portal, we may ask you for the following information:
How and when do we collect your Personal Information?
We may collect your Personal Information when you request services from us (or otherwise contact us from time to time) by:
Why do we collect your Personal Information?
We collect and use your Personal Information because it is necessary to obtain certain details including Personal Information from you in providing you with services you have requested, and it is in our legitimate interests while operating our business, including:
However, we will only collect, use and handle your Personal Information when:
We undertake processing of your Personal Information on the legal basis that it is necessary to perform the contract with you and to provide the services we have agreed to provide you. Where we have not entered into a contract with you, we may also carry out this processing because in that pre-contractual stage where we consider it is necessary in our legitimate business interests to deal with requests, enquiries, or comments you have made to us.
Pre-contract processing – We collect your Personal Information which you provide to us when applying for a service with us to comply with our legal obligations and to carry our fraud checks. We may also process your Personal Information for this purpose where we consider it necessary for the performance of the contract with you, or otherwise with your consent.
Enhancing your experience and our business – We may use your Personal Information to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. We may also share limited Personal Information with social media platforms to provide you with tailored services relevant to the services you have requested or received
Other lawfully permitted processing – We may also use any Personal Information that you provide to us. For example, to other companies within Aztek or to other organisations required to provide you with the requested service. If you choose not to provide Personal Information requested by us, we may not be able to provide you with the services and/or information you have requested or otherwise fulfil the purpose(s) for which we have asked for the Personal Information.
Marketing – Where legally permitted to do so where you have provided us with your contact details and have agreed to be contacted for marketing purposes, we may contact you by telephone or by post for marketing purposes relating to our services, our website, and/or to research opinion on proposed business developments.
Marketing Opt-Out – You are entitled to opt out from receipt of marketing communications at any time, and free of charge by using the unsubscribe option that we include in any marketing email or other marketing material received from us.
Website Cookies – We use cookies on our website. Read more in our Cookie Policy.
Some services that we provide require the involvement of carefully selected third parties. We have taken steps to ensure that Personal Information is adequately protected. The third parties involved may include domain registries, business partners, suppliers, sub-contractors, advertisers and search engine providers.
Where we employ third party companies or individuals to process Personal Information provided by us on our behalf for business functions, including (without limitation) IT Support from our partners, hosting of data on cloud platforms, legal, accounting, consulting and other professional service providers, and providers of other services related to our business.
Portions of our services may be provided by organisations with which we have a contractual relationship, including subcontractors, and, accordingly, your Personal Information may be disclosed to them. We only provide these organisations with the information that they need to be able to perform their services and have an agreement in place that restrict how they can process Personal Information.
Sharing within Aztek and to Service Providers
The Personal Information you provide to us is collected by Aztek. However, where we are legally permitted to do so in accordance with this Privacy Policy, we may transfer your Personal Information between and to other functions or offices within the same corporate group as defined by Section 1159 of the Companies Act for the aforementioned purpose.
International Transfers of your Personal Information
We may share or store your Personal Information with our third-party service providers based outside the European Economic Area (“EEA”) who we engage to help us, and amongst other things, fulfil your order, process your details and execute support services. We only transfer your Personal Information outside of the EEA:
Sharing with other third parties
We may also provide your information to other third parties such as regulators and law enforcement agencies, where we are required by law to do so, where necessary for the purposes of preventing and detecting fraud, other criminal offences and/or to ensure network and information security.
It is our policy to retain your Personal Information for the length of time required for the specific purpose or purposes that it was collected, which are set out in this Privacy Policy. However, on occasion we may be obliged to store some data for a longer period, for example, where a longer period is required by applicable laws. In this case, we will ensure that your Personal Data will continue to be treated in accordance with this Privacy Policy.
We employ appropriate security measures to protect your Personal Information and guard against access by unauthorised persons. Information storage is on our secure servers, located in UK data centres that are guarded and monitor on a 24/7/365 basis.
Any payment transactions will be encrypted using SSL technology and comply with our PCI compliance obligations. Where we have given you (or where you have chosen) a password which enables you to access the client portal or other areas of our site, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. As such we cannot guarantee the security of your information when it is transmitted to our website or from third party websites. We utilise strict procedures and security features to prevent unauthorised access, however transmission is entirely at your own risk.
From time to time our website may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, we cannot accept any responsibility or liability and you will have to agree to such company’s privacy policy. Please ensure you agree to such policies before submitting your personal data.
We acknowledge that the information you provide may be confidential. We do not sell, rent, distribute or otherwise make Personal Information commercially available to any third party, but we may share information with our service providers for the purposes set out in this Privacy Policy. We will keep your information confidential and protect it in accordance with our Privacy Policy and all applicable laws.
You may withdraw your consent to receiving marketing at any time by emailing privacy@aztek.co.uk. It is important to us that you are in control of your own information. As a result, we offer the following controls:
Please contact privacy@aztek.co.uk and we will be happy to assist you and provide you with all rights to which you are entitled in relation to your Personal Information under applicable data protection law.
If you are unhappy with the way that we have handled your Personal Information, you can make a complaint to the Information Commissioners Office (ICO) which is the UK authority responsible for data protection. Contact details are available here, or alternatively please ask us on privacy@aztek.co.uk.
We may change this Privacy Policy from time to time (for example, if the legislation changes or is updated. Any changes we make to our Privacy Policy will be made on this page, and where necessary, notified to you via email. We recommend that you check this page on a regular basis.
This policy was last updated in May 2018.
If you have any questions about this Privacy Policy, or you would like to exercise your rights as stated in the Privacy Policy, you may contact us at: privacy@aztek.co.uk or in writing to Aztek’s registered address:
Aztek Holdings Limited
The Chapel (Offices)
Chapel Lane, Tuckingmill
Cornwall
TR14 8QX
When communicating with us please ensure that your query is clear, particularly if it is a request for Personal Information we hold about you.