Introducing Ignition Credit

Cornwall based Ignition Credit, a leading provider of asset finance, place customer care at the forefront of everything they do.  Whether it’s tailored financial solutions to fit unique customer circumstances, or their unrivalled 24 hour quote-to-confirmation turnaround, Ignition Credit drive home a flexible, friendly and positive attitude in their services and core values. 

Yet a lack of reliability and mobility in their phone system, exacerbated by outdated and inefficient technologies, were preventing the team of experienced professionals from fulfilling their care promise.

Successfully implemented a cloud-based setup to support remote working and improve flexibility
Installed high-speed, secure connectivity to support Ignition Credit’s commitment to providing excellent customer service
Set up a cloud-based phone system leading to 90% of Ignition Credit’s employees switching to a dedicated headset
Introduced a procurement policy
Rolled out new CRM system providing centralised access to client and deal information
Enabled Remote Desktop access allowing employees to work from anywhere in the world

Ignition Credit’s challenge

With a poor connectivity setup, inconsistent approach to IT hardware procurement, and incoherent data management, Ignition Credit were grappling with high support, maintenance, and client servicing costs. 

And their technology challenges were further hampered by an IT service provider that was one and a half hours away, meaning a big system failure or hardware problem requiring physical visits were at the very least an inconvenience, and at worst costing the business in the form of downtime.

“The IT was slow and dilapidated for our office workers”
- Paul Caunter

Employees were being slowed down by legacy systems that failed to meet the standards of a modern-day IT infrastructure.  It was time for a change. 

The solution and results

Aztek, being locally based, felt like a natural choice for Ignition Credit – having all the positives of a smaller company whilst being big enough to support Ignition’s growth plans. 

Following an onsite IT audit, which uncovered some useful insights, it was soon determined that a cloud-based approach would support Ignition Credit’s ambitions to grow their remote capabilities.  In addition, high speed internet would allow the team to work more efficiently.

“Instead of hours of explaining, Aztek got us straight away.”
- Paul Caunter

Fibre to the Premises (FTTP) with 4G as a failover was installed by Aztek’s experienced team – and the results were quickly welcomed.  Employees could now do their job quicker, and enabled them to provide a faster service to their customers. 

“90% of our employees moved to a cloud-based headset”
- Paul Caunter

A cloud-based phone system transformed how the workforce communicated.  90% of Ignition Credit’s employees moved from having an outdated handset to a state of the art, multi-functional headset.  The sales team were now able to multi-task effectively – inputting customer details to the system on the fly, rather than inefficiently taking notes and adding information afterwards.  Even more useful was the ability to record calls (with data protection measures in place) to refer to specifics that were missed first time around. 

“Remote Desktop was the most critical IT change we’ve made in the past five years”
- Paul Caunter

Virtual private servers (VPS) provided Remote Desktop access, and proved to be the most critical IT change Ignition Credit have made in the past five years.  The transformation allowed employees the flexibility to work from anywhere, at anytime and any place.   

The introduction of a procurement policy meant purchases became more relevant to the role of the individual or requirement of the task.  All of Ignition Credit’s managers and directors could now easily move from having a standard desktop to an efficient docking system that allowed them to work from anywhere – with smaller changes extending to the sales team.

“Our employees think the new CRM is the next thing since sliced bread!”
- PAUL CAUNTER

Aztek rolled out a new Customer Relationship Management (CRM), Pipedrive™, across the company, providing centralised access to client and deal information.  Instead of having to commit to a 12 month licence, as with their previous CRM, Pipedrive™ provided greater flexibility with a rolling monthly contract.  Ignition Credit’s initial concerns about the high quantity and complexity of data involved in the migration were alleviated by Aztek’s experience and knowledge – and the process was a success.

Overall, Ignition Credit’s IT transformation has led to faster and more reliable connectivity, higher levels of productivity amongst the team, improved internal and external communication and enhanced remote capabilities.  The financial services company is always looking to further improve their technology, and Aztek continue to support them with future growth plans. 

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Talk to our friendly team today on 01209 712816 or request your FREE audit now.

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