Incident Response

Prevent a cyber-attack escalating from a small incident to a full scale disaster with our cyber incident response service.

Incident Response

Incident Response to Cyber Attacks

Are you fully prepared on what to do if your business gets hit by a cyber-attack? If not, you’re opening up the opportunity for a small incident to turn into a major disaster.

Our Cyber Incident Response service ensures you have a plan of action on how to handle threats to mitigate financial loss, major disruption to your operations, and damage to your reputation.

Incident Response

Cyber Incident Response and Recovery

Whether you need help in an emergency or ongoing support to enhance your organisation’s cyber incident response procedures, our cyber security experts are on hand 24/7 to provide assistance throughout the lifecycle of a cyber incident.

When your business experiences a cyber-attack or breach there is no time to spare. Our cyber incident crisis response team can provide you with immediate help responding to and remediating cyber incidents.

One small business in the UK is successfully hacked every 19 seconds.

Source: Hiscox Cyber Attack Study

The goal of cyber incident response and recovery is simple – to quickly identify and halt cyber-attacks and data breaches. A robust cyber incident response ensures damage is minimised and prevents similar attacks from happening in the future.

There are 6 sequential steps to incident recovery which help us to restore your systems swiftly in the event of a security issue.

1. Preparation

This is the first and most critical phase of incident recovery. During this stage we review, and replace if necessary, existing security protocols. We perform a risk assessment to identify current weaknesses and prioritise responses for different incident types. All existing policies are scrutinised and overhauled. If they’re lacking, we’ll write new ones.

2. Identification

Using the foundations laid in the preparation phase, we’ll identify any attacks or security breaches. Once we’ve detected a breach or security threat, our team identifies the type of cyber incident, where it came from, and its intentions.

During this stage, it’s crucial that all evidence is properly stored and analysed. This information is then used to protect your business against future similar breaches. Finally, once confirmed, we’ll alert all relevant parties to what’s happened and what needs to happen next.

3. Containment

To minimise damage to your business, we carry out this stage as quickly as possible. There are short-term and long-term containment strategies which we implement.

Short-term containment involves quarantining immediate threats or taking an infected server offline. Long-term containment requires several steps such as reviewing and applying additional access controls, updating and patching systems, changing user administrative access credentials, and hardening all passwords.

4. Eradication

After the threat has been made visible and contained, it must be eliminated. We securely remove all malware, patch and harden systems, and apply all necessary updates to your systems. We are very thorough in this step. Otherwise, you may lose valuable and sensitive information, making you more liable.

5. Recovery

During this phase, we’ll bring your affected systems and devices back online. These are usually re-established without data loss, but not always. In such cases, we identify the most recent unaffected copy of data and use this as our restoration base. By executing a meticulous recovery stage, you’ll have things up and running quickly, and without fear of another cyber incident.

6. Lessons Learned

Once all other steps have been completed and the issue dealt with, we get together to discuss what we’ve learned. What worked well? What didn’t? Were there any flaws? How can we improve in the future?

All these questions help us to protect your systems against future attacks and further bolster your security.


Our Success Stories

We’re a trusted, strategic technology partner to hundreds of customers across a diverse range of sectors and sized businesses, from local SMEs to worldwide companies – achieving over a 90% retention rate.

Discover how we’ve helped them succeed.


Get Immediate Cyber Incident Help

Is your business under attack and suffering from a cyber incident?

Get in touch with us immediately and let us help contain and minimise the impact.

Why Choose Us

Why Choose Us for Incident Response?

Our digital forensics team can establish the circumstances leading up to your cyber incident, identify which security measures failed, and pin point the attack origination – enabling your business to take action to prevent a reoccurrence.

As well as years of technical experience and customer-oriented support on their side, our fully accredited team are constantly updating their cyber security knowledge to ensure clients are fully protected from the latest threats.

Cyber Essentials is a UK government-backed scheme supported by the National Cyber Security Centre (NCSC). Our cyber security experts can help your business become Cyber Essentials Certified, which not only provides protection from cyber threats but boosts your reputation and increases business efficiency.

Prevent a small incident becoming a full-scale disaster. Speak to one of our IT security experts today.

We Partner With Only The Best

We take a lot of care over the suppliers we work with because we know our clients rely on us as their trusted and impartial technology advisor.
More Ways We Can Help

Need More Security?

Our all-encompassing cyber security services mean you don’t have to worry about finding multiple suppliers for different security needs.

Discover more about our Managed Cyber Security and Penetration Testing services.

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