If there’s one thing guaranteed to test your patience during a busy workday, it’s a messaging app that doesn’t behave the way you expect it to.
For a tool used by hundreds of millions of people around the world, Microsoft Teams does a remarkable job of keeping businesses connected and conversations flowing.
But even the most loyal users will admit there have been a few small—but persistent—quirks that slow things down.
The good news? Microsoft has been listening. Based on real user feedback, two long-requested improvements are now rolling out that should make day-to-day messaging smoother and less frustrating.
A Long-Awaited Fix: Control What the Enter Key Does
One of the most common annoyances in Teams chats is surprisingly simple: the Enter key.
For many people, pressing Enter instinctively means starting a new paragraph. But in Teams, it has traditionally meant sending the message immediately.
That small difference has led to countless half-written messages being sent accidentally. You start typing a thoughtful reply, press Enter to create a new line… and suddenly your unfinished message is sitting in the chat for everyone to see.
Microsoft is now introducing a customisable Enter key behaviour.
Users will soon be able to choose whether the Enter key:
- Sends the message, or
- Creates a new line within the message
This gives people far more control over how they write messages, especially when sending longer replies or structured information.
You’ll be able to change this behaviour within your Teams settings once the update reaches your organisation.
For guidance on managing Teams settings and features, Microsoft provides official documentation through its support portal.
Forward Multiple Messages in One Go
Another long-standing limitation in Teams has been the ability to forward messages.
Previously, you could only forward one message at a time. If you wanted to share a full conversation or provide context from a discussion, you had to forward each message individually.
Not exactly efficient.
Microsoft is now addressing this by allowing users to select and forward multiple messages at once.
With the new update, you can:
- Select up to five messages from a chat or channel
- Forward them together in a single action
- Share conversations more easily across teams and channels
This may sound like a small change, but it makes a big difference when you need to quickly pass along information, escalate an issue, or provide context for a discussion.
You can explore more about collaboration features within Microsoft 365 on the official Microsoft site.
Why These Small Improvements Matter
At first glance, these updates might seem minor. But tools like Teams sit at the centre of daily business communication.
When your team relies on messaging to collaborate, share updates, and make decisions, small inefficiencies can quickly add up.
Reducing those tiny points of friction can lead to:
- Faster conversations
- Fewer communication mistakes
- More productive collaboration
- Less frustration across your team
This focus on incremental improvements is part of Microsoft’s broader approach to evolving its workplace tools based on real user feedback.
Organisations can also follow security and collaboration best practices from trusted sources such as the UK’s National Cyber Security Centre.
Making the Most of Microsoft Teams
While updates like these help improve everyday usability, many businesses still don’t take full advantage of the capabilities available within Teams and Microsoft 365.
Features such as:
- Integrated file collaboration
- Secure external sharing
- Meeting recordings and transcription
- Workflow automation
- Application integrations
can dramatically improve how teams communicate and collaborate.
If your organisation relies on Teams every day, it’s worth taking the time to ensure your setup is configured properly, secure, and working the way your team needs it to.
Need Help Getting More From Microsoft Teams?
Getting the most out of Teams often requires more than simply installing the app. The real value comes from optimising your Microsoft 365 environment so that communication, collaboration, and security work seamlessly together.
If you’d like help improving how your team uses Teams—or ensuring your Microsoft 365 setup supports your business properly—get in touch.
